Postel

Support

Get help with Postel from GENFORGE (OPC) PRIVATE LIMITED.

What to include

Describe the problem, your device model, operating-system version, Postel version and approximate time it occurred. If helpful, include your Postel username or registered email/phone. Only include screenshots after removing private content you do not want to share. Never send OTPs, authenticator codes, passwords or encryption keys.

Getting started

New enterprise signups require an invitation for your email or supported Indian mobile number. Ask your organization’s administrator to check your invitation. An administrator-dashboard account is separate from a mobile messaging account.

Messages, calls and notifications

Check your connection and the app’s notification, microphone and camera permissions. On Android, also check battery/background restrictions. Report whether the issue occurs while the app is open, in the background or with the screen locked.

Linked browser

Postel Web links to a Postel mobile account. It receives messages from the time it is linked; earlier phone history is not transferred.

Account and privacy

For deletion, follow our account-deletion instructions. For privacy requests and concerns, contact admin@genforge.co. For enterprise membership and policy questions, contact your organization’s administrator.